1. Who We Are & Contact

Controller: ID26 (brand: Notiscale), 282 RUE DES PYRENEES, 75020 PARIS, France. Contact: [email protected].

2. What We Collect

• Account Data: agency vs individual creator, agency name, email, password.
• Service Data: processed chats and previews/metadata; performance signals (who sent which message and when); optional historical data if enabled for analytics.
• Integration Data: information from connected platforms (e.g., metrics, IDs, chat metadata) necessary to provide the service.
• Website Analytics: Google Analytics on the marketing website (not in the web app).
• Comms: product updates and promotional emails (opt-out anytime).

3. How We Use Data

• Provide, maintain, and improve the CRM and AI features.
• Authenticate users; manage roles and permissions.
• Deliver analytics and performance insights.
• Operate AI assist/autopilot features (if enabled).
• Communicate about product changes, security, and marketing (with opt-out for marketing).
• Ensure legal compliance and prevent abuse.

4. Legal Bases (GDPR)

• Contract (Art. 6(1)(b)): providing the service and requested features.
• Legitimate interests (Art. 6(1)(f)): security, service improvement, analytics.
• Consent (Art. 6(1)(a)): marketing emails; certain cookies/analytics.
• Legal obligation (Art. 6(1)(c)): compliance with applicable laws.

5. Sharing & Processors

We do not sell personal data. We may share data with essential processors (hosting, email, monitoring, analytics for the website) under data processing agreements. Access is limited to what is necessary.

6. International Transfers

Data may be processed outside the EU/EEA. When applicable, we rely on appropriate safeguards (e.g., SCCs) and security measures.

7. Retention

We retain data for as long as your account is active and for up to 12 monthsafter closure (unless earlier deletion is requested or required by law).

8. Your Rights

Under GDPR, you may have the right to access, rectify, erase, restrict, or port your data, and to object to certain processing. Contact [email protected]. You can also lodge a complaint with your local supervisory authority.

9. Cookies & Analytics

• We use Google Analytics on the website only to understand visits and improve content.
• We do not run marketing pixels in the web app.
• You can manage cookie preferences via your browser and applicable consent tools.

10. Security

We implement technical and organizational measures to protect data. No system is 100% secure; please keep your credentials confidential.

11. Children

The service is intended for users aged 18+. We rely on connected platforms for any required age verification.

12. Changes & Contact

We may update this Policy. Important changes will be announced on the site or by email. Questions: [email protected].